Refund Policy
Overview
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Paper with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact.papernest@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact.papernest@gmail.com and send your item to:
Papernest
34- G, Sarabha Nagar, Ludhiana, Punjab 141001
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Papernest
34- G, Sarabha Nagar, Ludhiana, Punjab 141001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Collection and sorting of Rags
Cotton rag waste generated from garment units are collected and sorted to ensure quality. These rags are cut into small pieces and cleaned thoroughly to remove any dirt or impurities.
Pulping
The sorted rags are soaked in water and beaten or processed in a pulping machine to break them down into a fibrous pulp. This pulp forms the base material for the paper.
Moulding
The pulp is then diluted with water and poured into a vat. A fine mesh screen or mould, often attached to a frame, is dipped into the vat, allowing the pulp to settle evenly on the screen, forming a thin layer.
Pressing
The wet sheet of pulp is carefully lifted from the mould and placed between layers of absorbent cloth or felt. This stack is then pressed to remove excess water and flatten the sheet.
Drying
After pressing, the paper sheets are removed from the cloth and hung or laid flat to air dry. This drying process can take several hours or even days, depending on the climate.
Finishing
Once dry, the sheets are smoothed and polished, often with a roller, to create a uniform texture. The finished paper is then trimmed to the desired size and is ready for use in various applications, from stationery to art.
Each Sheet Of Handmade Paper is Unique to its Maker.